@book{17032,
	author = {Zuze, Gibson},
	title = {An Exploration of the Impact of Disclaimer Clauses on Managing Customer Loyalty and Retention: A Case of Chinese Retail Shops in Harare City Centre},
	publisher = {University of Zimbabwe},
	year = {2015},
	address = {Masters thesis},
	url = {http://thesisbank.jhia.ac.ke/3435/}
}